Privacy policies

Enterprise Holdings, Inc., through its independent regional subsidiaries (collectively referred to as “Enterprise Holdings”) and its network of independent franchisees and distribution partners operating under the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands, offers global reservation and rental management services.

This site is for an authorized franchisee. For information about Enterprise Holdings' data exchange and global reservation practices, see Enterprise Holdings's Global Privacy Policy. For information about the authorized franchisee's privacy practices for this country, see below.

At ANC Car S.A.

Through our subsidiaries operating under the Enterprise Rent-A-Car, National Car Rental and Alamo Rent a Car brands, “ANC Group”, “we”, “our” or “us”), we respect your privacy. We have implemented this privacy policy and cookie policy to explain our data collection and use practices. You can learn more in the following sections.

What Information We Collect

Information Collected About You

You can provide us with certain information when making a transaction or interacting with our websites and offices. We collect the following types of personal information:

• Your name, contact information, date of birth, driver's license number and expiration date, and emergency contact information.
• Information related to the rental of the vehicle, for example, office, date and type of rental, and preferences.
• Your credit card details, Enterprise, Alamo or National rewards information, online user account details, corporate/member ID numbers, passport details, and information about frequent flyer program memberships or partner travel agencies.
• Information provided about your marketing preferences or data provided during your participation in surveys or promotional offers.
• Photographs you submit of you and your driver's license or receipts provided through camera features available on some of our mobile apps and websites.

Information provided by third parties

Third parties provide us with additional information about you, including the following:

• Reference sources, such as third-party online booking sites, your company, and your insurance provider
• Referral programs.
• Hotels, airlines and enrollment clubs that provide us with their general contact details and reservation information.
• Credit reporting entities that provide us with identity-related information.
• Franchisees who provide us with information about their rental transactions.
• Service providers, such as customer service, customer surveys, and marketing providers.

Children's privacy

Our websites and online marketing are not aimed at children under 18 or minors in the relevant country. We do not intentionally collect personal information about them. If you believe that your child has provided us with their personal information and you need to request its deletion, please contact us.

How we use your data

We use the information we collect from or about you to provide our services and for the following purposes:

When it is necessary to sign a contract with you:

• Help you carry out the transactions you request, such as booking, renting or buying vehicles.
• Provide customer service related to your interactions with us
• Enroll you in our loyalty programs and send related non-promotional information.

When necessary to comply with a legal obligation:

• Share information about the location of your vehicle with emergency services in the event of an accident.
• Sharing information with government and regulatory authorities when required by law.

When necessary for our legitimate interests:

• Communicate important information about your rental.
• Help us provide better products and services.
• Compile statistics and analysis about the use of our websites, products and services.
• Build a profile about you to provide you with personalized services.
• Protect our legal rights and manage the security of our networks and properties.

When you have given your consent:

• Help us provide you with the most appropriate vehicles
• Allow us to use telematic systems for vehicle tracking.
• Send you specific marketing or promotional communications.
• Send you urgent messages related to your transaction.

Retention of your personal information

We keep your personal information for as long as we need it to meet our business objectives:

• Marketing Purposes: up to 3 years (cookies and other online identifiers); up to 7 years (marketing data such as email subscriptions).
• Rental transactions: up to 7 years from the date of rental.
• Customer Care Inquiries: up to 3 years; if you file a claim, up to 7 years.
• Disputes and Law Enforcement: during the period of the litigation or investigation and 5 additional years.

Who do we share information with

Subsidiaries

We share information with our affiliates to facilitate transactions and for marketing purposes.

Licensors

We share your reservation and information with our parent company Enterprise Holdings.

Service Providers and Business Partners

We share your data with third parties such as:

• Payment providers and insurers.
• Companies that carry out consumer analysis.
• Communications and customer service providers.
• Debt collection providers and claims processors

Government authorities

We share information with government authorities as needed.

Sale, Merger, or Change of Control

In the event of a transfer, change of ownership, restructuring or assignment, your data may be transferred to another company.

Testimonials

We may post customer testimonials on our websites with personal data.

Global data transfers and processing

We may transfer your information to entities around the world, including:

• Enterprise Holdings, Inc. with headquarters in the US and branches in several countries.
• Third-party service providers, such as call centers and IT providers outside the EEA.

Your rights

You have the right to:

• Request a copy of your personal information.
• Correct or delete certain data.
• Restrict certain processing.
• Transfer some of your information to other organizations.
• Oppose processing based on legitimate interests.

Marketing preferences

You have the right to object to direct marketing and profiling for marketing purposes.

Changes to these policies

We will update our Privacy Policy and Cookie Policy as necessary.

Data Controller Contact Information

Country: Costa Rica
Data controller: ANC Car S.A.
Location: The Assumption of Bethlehem, Heredia.
Telephone: (506) 242 7800.
Email: customer.service@enterprise.cr

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